This is really important. Please watch and read BEFORE purchasing the Neakasa M1 and if you have one.
Neakasa Statement: https://www.facebook.com/groups/876258337362610/permalink/1239465791041861/
Neakasa support: [email protected]
Eufy C120 Camera I use: https://geni.us/eEKOpqr
Smart Plug I use: https://geni.us/DIQpCL
Email I sent Neakasa:
Good morning,
Following on the from the awful news of a cat being killed by the M1 this morning and your subsequent statement I am naturally concerned about the safety of the box and my cats.
I have the latest firmware and my magnets are still in place but, as a software developer and YouTube tech review I know that software can fail so I wanted to know what your advise is to existing owners?
I’ve only had mine since July (Amazon order XXX) so wondered if there was a way for concerned customers still in warranty to return for refunds? I’d imagine there are some consumer rights under UK law I can go down if I need to but wanted to reach out first,
